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One hundred people’s ninth favourite thing: [title of show] @swkplay

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[title of show] takes you back to a time before the fast paced social media where word of mouth for a positive show came from chat boards, video diaries or (god forbid) blogs. A simple staging makes it an ideal (and economical piece to stage), but it’s sweet and earnest take on just putting on a show, and putting it out there and taking a chance gives this show its heart. With a strong and energetic cast and endless musical theatre references, it’s hard to resist and it’s currently playing at the Southwark Playhouse .  It opens with Hunter (Jacob Fowler) and Jeff (Thomas Oxley) as struggling young writers in New York City. An upcoming New York Musical Theatre festival, inspires them to write an original musical within three weeks to make the deadline. As they discuss ideas, writers block, distractions and endless other good and bad musicals, an idea for a show emerges. Which is about writing a show for a musical theatre festival.  Their friends Heidi (Abbie Budden) and Susan (Mary Moor
Some thoughts on Wanadoo as a broadband provider that I thought I would jot down and write to them about today after speaking to their tech support people (on the telephone no less).

A Letter to Wanadoo

As a new customer I would like to draw the attention of the Board that to the high number of failures provided by your company. I am sure I am not alone in this. I signed up with Wanadoo on 20 January 2006 for a wireless and talk package because it was competitively priced (not cheaper than others but competitive) and provided an easy means to register (online). Unfortunately, this was the only positive experience I have had with your company.

Wanadoo’s failures include:
  1. Failure to provide a basic broadband internet service. A call to a consultant today, 24 February, suggested that this is because your service is trying to connect a faster speed to what is possible on the telephone line. Meanwhile I will be a month without an internet service while you have been charging me for a service that I cannot access.
  2. Inconsistent advice provided by technical support staff. Call centre staff have been unwilling to accept there was a fault on the line and the first few calls I had to redo the same setup procedures as they would not accept that there was a fault.
  3. Misleading information provided by support staff. I phoned the technical call centre on 15 February and was informed that there was a fault on the line but that BT would take five working days to correct this. Calling back on 22 February, I was informed that I needed to call back Friday (that is, today) with no explanation provided as to why this was necessary. Now having very little trust in the advice provided I called back on 23 February and was told that if I rang back today then I should have a resolution of the matter. Today after ringing back I have been informed there will be another two working days before the matter is resolved. It is not clear if in my case a fault has been identified and that it is being addressed. Call centre consultants have said it is “stuck in the system”, it “was to be sent to BT but was stuck” or “it has been sent but has been stuck”. What they are really saying is your underlying company infrastructure cannot support your customers and is a failure.
  4. Failure to provide an email facility for reporting faults or correspondence. For an internet company, I find it unbelievable the only mechanism to contact Wanadoo is via the telephone. Furthermore, upon joining I was promised as per your own service standards to receive email confirmation that I was connected. This has not been forthcoming. I have had to ring up every time at a cost to myself in time and call costs. I have been promised call backs and these have never happened. I have had to put this letter in writing, as you do not have a published email address for handling complaints or enquiries.

And I thought Telstra was bad. I have a hunch however that I am not the only person out there dealing with their incompetence... Oh and I wish they would stick their country twang theme song in a place where the sun does not shine!

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